From Order to Insight: Optimizing the Customer Journey
Available on-demand
As businesses grow more complex, technology leaders face increasing pressure to align digital infrastructure with both productivity and profitability goals. In this panel discussion, senior technology executives share how they are modernizing operations, streamlining data flows, and creating more responsive customer experiences.
They offer practical lessons in automation, discuss how they navigate the challenges of systems integration and team alignment, and reveal what it really takes to lead sustainable digital transformation in today’s competitive landscape.
Join us to learn:
- How leading companies are optimizing the customer journey through technology
- Where automation delivers the most value and efficiency
- How to address integration challenges across systems and teams
- Strategies for building resilient, high-performance digital environments
- Lessons from leaders driving real transformation in commerce, operations, and customer engagement
Who Should Attend:
This program is designed for senior executives and decision-makers responsible for shaping digital strategy, including CIOs, CTOs, VPs of Technology, Digital Transformation Leaders, IT Directors, Operations Executives, and anyone focused on optimizing the customer journey through technology.
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Stirling Hedderich
Vice President of Operations, Endeavor.ai
Richard Carney, Chief Executive Officer, MightyRep
About our sponsor:
About our panelist:
Stirling Hedderich
Vice President of Operations, Endeavor.ai
Stirling Hedderich is Vice President of Operations at Endeavor. Previously, he was Vice President at Goldman Sachs, where he spent 7 years on the firm's equity desk, helping bring hundreds of companies to the public markets. Stirling graduated from Washington University in St. Louis with a B.S.B.A in Finance and a minor in Political Science. Stirling was born and raised in Nebraska and now lives in San Francisco.
Richard Carney
Chief Executive Officer, MightyRep
Richard Carney has more than 25 years of experience connecting buyers and sellers through technology and process innovation. His company, MightyRep, helps distributors and manufacturers find active buyers and transact orders electronically. Before launching MightyRep, Richard built and successfully exited a leading procurement-to-payment solutions provider transacting $4.5B annually. Earlier in his career, he held procurement and logistics technology roles at Verizon and HawaiianTel. Based in Austin, TX, Richard is passionate about advancing AI’s role in B2B e-commerce and can often be found flying planes or restoring classic cars in his free time.
About our host:
Ian Heller
Co-Founder and Chief Strategy Officer
Ian Heller joined Grainger as a part-time truck unloader in college and left fifteen years later as the VP Marketing. Since then, he's held senior executive positions at four other publicly-held firms, consulted with dozens of distributors, and continues to write and speak extensively on how AI, strategy, channel evolution and other major trends affect the industry. Ian holds a B.A. in History from Roosevelt University and an MBA from the Kellogg School at Northwestern University.