From Order to Insight: Optimizing the Customer Journey
November 12, 2025, 9 PT/12 ET
As businesses grow more complex, technology leaders face increasing pressure to align digital infrastructure with both productivity and profitability goals. In this panel discussion, senior technology executives will share how they are modernizing operations, streamlining data flows, and creating more responsive customer experiences.
They will offer practical lessons in automation, discuss how they navigate the challenges of systems integration and team alignment, and reveal what it really takes to lead sustainable digital transformation in today’s competitive landscape.
Join us to learn:
- How leading companies are optimizing the customer journey through technology
- Where automation delivers the most value and efficiency
- How to address integration challenges across systems and teams
- Strategies for building resilient, high-performance digital environments
- Lessons from leaders driving real transformation in commerce, operations, and customer engagement
Who Should Attend:
This program is designed for senior executives and decision-makers responsible for shaping digital strategy, including CIOs, CTOs, VPs of Technology, Digital Transformation Leaders, IT Directors, Operations Executives, and anyone focused on optimizing the customer journey through technology.
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Sahitya Senapathy
Founder and CEO, Endeavor.ai
About our sponsor:
About our panelist:
Sahitya Senapathy
Founder and CEO
Sahitya Senapathy is the Founder and CEO of Endeavor.ai, one of the fastest growing artificial intelligence startups in San Francisco. Endeavor.ai recently raised a $7M seed round led by David Sacks (Co-founder/COO of PayPal) at Craft Ventures, a Tier 1 Silicon Valley venture capital firm, alongside private equity firms in New York and the Midwest. Sahitya attended the Wharton Business School at the University of Pennsylvania, where he received three degrees in computer science, finance, and business. He started his career at the Air Force Research Laboratory, where he built autonomous drones and was awarded a secret-level clearance at Kirtland AFB in Albuquerque, NM. He then worked at Amazon Web Services (AWS) on Generative AI before ChatGPT was released, and was most recently at Palantir (NASDAQ: PLTR), where he led 8-figure Generative AI implementations for Fortune 500 manufacturers.
About our host:
Ian Heller
Co-Founder and Chief Strategy Officer
Ian Heller joined Grainger as a part-time truck unloader in college and left fifteen years later as the VP Marketing. Since then, he's held senior executive positions at four other publicly-held firms, consulted with dozens of distributors, and continues to write and speak extensively on how AI, strategy, channel evolution and other major trends affect the industry. Ian holds a B.A. in History from Roosevelt University and an MBA from the Kellogg School at Northwestern University.