Discover how Chadwell Supply’s extraordinary culture fuels top-tier customer satisfaction, engagement, and financial success.

In this episode of Wholesale Change, hosts Ian Heller and Jonathan Bein sit down with Mark Chadwell, CEO of Chadwell Supply, to explore how a clear set of core values has turned this company into a customer experience powerhouse.

Chadwell Supply isn’t just one of the largest privately owned multifamily suppliers — it’s a company where culture isn’t a poster on the wall, it’s a business strategy. Their commitment to people has earned them industry-leading Net Promoter Scores (NPS), exceptional employee engagement, and growth that outpaces much larger competitors.

If you’re a leader in distribution looking to connect culture to results, this is an episode you won’t want to miss.

What You’ll Learn:

• How Chadwell Supply’s core values translate into everyday behaviors that delight customers
• The link between employee engagement and financial performance.
• How to build a company culture that attracts and retains top talent.
• What other distributors can learn from Chadwell’s leadership approach.
• Why great culture isn’t just an HR initiative — it’s a competitive advantage.

Why You Should Listen:
Mark Chadwell brings decades of leadership experience and a genuine passion for helping people succeed. Under his guidance, Chadwell Supply has become a benchmark for excellence in both culture and customer experience.

_{By registering for this webinar, you consent to be added to Distribution Strategy Group's list, and can unsubscribe at any time. You will also receive communications related to the event. Your information will be collected in accordance with our Privacy Policy and may be shared with the event sponsors, who may contact you about relevant products or services.}

About our guest:

Mark Chadwell

Managing Partner, Chadwell Supply

About our hosts:

Ian Heller

Co-Founder and Chief Strategy Officer

Ian Heller joined Grainger as a part-time truck unloader in college and left fifteen years later as the VP Marketing. Since then, he's held senior executive positions at four other publicly-held firms, consulted with dozens of distributors, and continues to write and speak extensively on how AI, strategy, channel evolution and other major trends affect the industry. Ian holds a B.A. in History from Roosevelt University and an MBA from the Kellogg School at Northwestern University.

Jonathan Bein, Ph.D.

Co-Founder and Managing Partner

Jonathan Bein Ph.D. has worked with over 100 distributors to apply advanced analytics and AI to improve customer experience, define value proposition, estimate sales potential and create digital strategy.