Join us for a webinar to learn how analytics can transform your customer experience (CX), digital experience (DX) and employee experience (EX). Understanding and applying analytics is crucial for staying competitive.

This webinar will equip you with the knowledge to effectively use analytics tools, leading to improved performance and strategic advantages in your CX, DX and EX efforts.

Join us to learn:

• How to interpret complex data sets to make strategic decisions that positively impact your organization

• The connection between employee experience and customer satisfaction, and how leading distributors are using integrated analytics to improve both for greater impact

• How to identify spending gaps, measure customer potential and implement targeted strategies that increase your share of customer spend across product categories

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Thank you to our sponsors:

About our speakers:

Ian Heller

Founder & Senior Partner, Distribution Strategy Group

Ian Heller is Founder & Senior Partner at Distribution Strategy Group and has more than 30 years of experience executing marketing and e-business strategy in the wholesale distribution industry. He has written and spoken extensively on the impact of digital disruption on distributors.

Jonathan Bein, Ph.D.

Managing Partner, Distribution Strategy Group

Jonathan Bein Ph.D. has worked with over 100 distributors to apply advanced analytics and AI to improve customer experience, define value proposition, estimate sales potential and create digital strategy.